Welcome To
PML ONE.

The PML ONE Loyalty Programme is a loyalty programme by PML that rewards eligible BMW customers through membership tiers, rewards and PML$.

The programme is open to eligible individual customers who own a qualifying BMW vehicle purchased from PML and meet the programme eligibility criteria. Membership approval remains subject to PML’s assessment.

Yes. Eligible customers are automatically considered for membership based on programme eligibility requirements.

No. Membership is personal and non-transferable.

Your membership may be suspended or terminated, and any unused rewards or PML$ may be forfeited in accordance with the programme terms and conditions.

The programme currently consists of four tiers:

• Blue
• Silver
• Gold
• Platinum

Tier qualification may be based on:

• Vehicle Spend
• Aftersales Spend
• Insurance Requirement

during the applicable Membership Cycle.

Your latest membership tier will be reflected in the OneGo App following verification and qualification assessment by PML.

You will receive access to the benefits of the new tier, and a new five-year Membership Cycle begins from the upgrade date.

Yes. Members who no longer meet the applicable qualification criteria may be downgraded at the end of the Membership Cycle.

Where PML determines that a downgrade is applicable, you may be downgraded by one tier at the end of the relevant Membership Cycle.

Example:

Each Membership Cycle lasts five (5) years.

If your new vehicle purchase qualifies you for a higher tier, you may be upgraded and a new five-year Membership Cycle will commence from the upgrade date.

Customers who purchased a BMW before programme launch may be considered for participation and tier allocation based on qualifying criteria determined by PML.

PML$ are loyalty credits issued by PML and managed through the OneGo App. They may be redeemed for eligible products and services offered through approved channels.

PML$ may be awarded through:

• Promotions
• Campaigns
• Service goodwill
• Gifts
• Special programme initiatives

Unless otherwise stated, 1 PML$ may be used as a rebate of SGD 1 on eligible products and services.

No. PML$ are not legal tender and cannot be converted into cash.

No. PML$ are non-transferable and cannot be pooled across multiple accounts.

Yes. You may use PML$ for the purchase of BSI, subject to applicable redemption and package terms.

Your PML$ balance is displayed within the OneGo App under your account dashboard.

The validity period of PML$ may vary depending on the source of issuance. PML$ will expire on the earliest of:

• 60 months from issuance;
• The expiry date communicated at issuance (if applicable); or
• When you no longer own a qualifying BMW purchased from PML.

PML may send expiry reminders, but customers remain responsible for checking their PML$ balance and expiry dates in the OneGo App.

No. Expired PML$ are automatically forfeited and cannot be reinstated, extended, refunded or exchanged for cash.

PML$ may be redeemed through the OneGo App and/or participating locations and channels designated by PML. Eligible products and services will be communicated through programme channels.

Yes. PML$ may be used together with other payment methods, subject to payment acceptance and system availability.

Any reinstatement of PML$ following a cancellation or reversal is subject to verification and PML’s discretion. Cash refunds will not be provided.

Depending on your tier, you may receive benefits such as:

• Lifestyle experiences
• Vehicle servicing benefits
• Merchandise privileges
• Birthday rewards
• Event invitations
• Partner offers
• Exclusive promotions

Rewards are subject to availability, quotas, booking requirements, validity periods and other applicable terms and conditions.

No. Rewards are personal and cannot be transferred, exchanged or sold, unless otherwise expressly permitted by PML.

Partner offers are provided by third-party partners and are subject to the partner’s own terms and conditions.

Yes. Each eVoucher has its own validity period depending on the reward. Examples include without limitation one-year validity from date of issuance, two-month validity for selected birthday treats.

You can view eligible rewards, benefits, and redemption options through the OneGo App and any other channel designated by PML from time to time.

Yes. Partner offers may change periodically, and new partners may be added over time.

Please contact Customer Care and provide supporting information such as:

• Transaction date
• Invoice or receipt number
• Service location
• Registered mobile number
• Registered email address
• Screenshots (if available)

Any dispute relating to a transaction, including any missing or incorrect PML$ credit or deduction, must be raised within thirty (30) days from the transaction date.

PML will investigate the claim based on the available records and supporting information. Where PML determines that the claim is valid, it may reinstate the applicable PML$ where feasible and in accordance with programme rules. PML$ lost due to a Member’s fraud, wilful misconduct or negligence will not be reinstated.

Personal data may be used to administer and operate the loyalty programme, determine eligibility and tier status, issue and redeem rewards and PML$, manage membership benefits, respond to enquiries and communicate programme-related updates, in accordance with PML’s privacy policy and applicable law.

Yes. PML reserves the right to amend, suspend or terminate the programme, tiers, rewards, benefits and terms and conditions from time to time. Continued participation in the programme or use of rewards or PML$ after the effective date of change constitutes acceptance of the updated terms and conditions.