Terms & Conditions.

“Aftersales Spend” means the amount paid by a Member to PML for eligible aftersales goods and services during the applicable Membership Cycle, excluding such transactions, charges, taxes, refunds, discounts or other amounts as PML may determine from time to time.

“Insurance Requirement” means the renewal, for each applicable year of the Membership Cycle, of an eligible motor insurance policy in respect of an BMW vehicle purchased from PML through an insurance channel prescribed by PML.

“Member” refers to an individual who currently owns an eligible BMW vehicle purchased from PML, satisfies the applicable Programme eligibility criteria and is determined by PML at its sole discretion to be eligible for the Programme.

“Membership Cycle” means the applicable period of five (5) years during which a Member’s Tier status is assessed in accordance with these Terms & Conditions.

“OneGo App” means the OneGo by Sime Motors mobile application maintained by the Sime Motors Group of companies in Singapore.

“PML$” refers to the credits issued by PML and managed via the OneGo App, which may be used to redeem eligible goods and services as determined by PML at its sole discretion.

“Programme” refers to the customer loyalty programme known as the PML One Loyalty Programme administered by Performance Motors Limited ("PML") to reward eligible customers through Rewards and PML$.

“Reward” means any reward, benefit, privilege or partner offer granted to a Member under the Programme.

“Tier” refers to the membership status assigned to a Member, including Blue, Silver, Gold and Platinum (or such other tier names as may be introduced from time to time).

“Vehicle Spend” means the cumulative purchase price of eligible new BMW vehicles purchased by a Member from PML during the applicable Membership Cycle, subject to any exclusions or adjustments determined by PML.

The Programme is only open to Members.

Membership is non-transferable and is available only to individual customers registered under an eligible customer profile.

PML reserves the right to approve, decline, suspend or terminate membership at its sole discretion.

Corporate entities, fleet operators and other categories of customers may be excluded from participation at PML's sole discretion.

If a Member ceases to own any eligible BMW vehicle purchased from PML, PML may suspend or terminate the Member’s membership and forfeit any unused Rewards and PML$.

Without prejudice to anything herein contained, PML reserves the right at its sole discretion to verify eligibility and to approve, decline, suspend or terminate an individual’s membership in the Programme.

The Programme consists of Tiers, which currently consist of the following:

Blue

Silver

Gold

Platinum

Tiers, qualification criteria and Rewards may be revised at any time by PML without prior notice.

Different Rewards may be available to Members depending on their Tiers. Higher Tiers may provide access to enhanced and/or exclusive Rewards, subject to availability and as may be amended from time to time at PML’s sole discretion.

Tier qualification is based on qualifying criteria determined by PML at its sole discretion, including but not limited to:

Vehicle Spend;
Aftersales Spend; and/or
Insurance Requirement,

in each case during the relevant Membership Cycle or such other assessment period stated in these Terms & Conditions or other prescribed by PML.

Subject to amendments at PML’s discretion from time to time, the current Tier requirements are:

PML shall at its discretion determine whether a transaction constitutes Vehicle Spend or Aftersales Spend and whether the Insurance Requirement is fulfilled, and may exclude cancelled, refunded, reversed, fraudulent or otherwise ineligible transactions. PML may recalculate Tier qualification and make consequential adjustments where any qualifying transaction is cancelled, refunded, reversed or otherwise determined to be ineligible.

Tier status, qualification criteria and progress towards the applicable requirements may be displayed in the OneGo App. Information displayed in the OneGo App remains subject to PML’s verification and correction. Where PML determines that any Tier allocation, Tier upgrade, Reward allocation or PML$ issuance was made in error, PML may correct such error and make all consequential adjustments.

Tiers may be upgraded, maintained or downgraded in accordance with Programme rules or otherwise at PML’s sole discretion.

Customers who have purchased a BMW vehicle prior to the launch of the Programme may be eligible to participate in the Programme, provided that they satisfy the applicable Programme eligibility criteria in respect of the five (5) years immediately preceding the Programme launch date. PML reserves the right, at its sole discretion, to determine each customer’s eligibility to participate in the Programme and the Tier for which such customer qualifies.

Each Membership Cycle shall continue for five (5) years from the commencement date determined by PML.

A Member’s progress towards any Tier during each Membership Cycle may be reviewed periodically at PML’s discretion.

Where a Member purchases a new BMW vehicle during an existing Membership Cycle and PML determines that such purchase satisfies the requirements for an upgrade to a higher Tier, the Member’s upgraded Tier shall take effect on the date determined by PML, and a new five (5)-year Membership Cycle shall commence from such Tier upgrade date.

A Member who continues to satisfy the applicable Tier eligibility criteria but does not qualify for a higher Tier shall retain the existing Tier for a new five (5)-year Membership Cycle commencing immediately after expiry of the previous Membership Cycle.

If a Member does not satisfy the applicable eligibility criteria for the current Tier, PML may downgrade the Member by one Tier at the end of the Membership Cycle.

Upon a Tier downgrade:

Members may receive Rewards applicable to their respective Tiers, including but not limited to:

Lifestyle experiences;

Vehicle servicing benefits;

Merchandise privileges;

Birthday rewards;

Event invitations;

Partner offers; and

Other promotions designated by PML.

Rewards may be subject to availability, limitations, quotas, booking and redemption requirements, validity period and additional terms and conditions.

PML may substitute a Reward with another reward at its discretion where the original Reward becomes unavailable.

Rewards are personal to each Member and may not be transferred, exchanged or sold unless otherwise expressly permitted.

The Programme may include Rewards provided by third-party partners.

Third-party Rewards are subject to the respective partner's terms and conditions.

PML is not responsible for the products, services or experiences offered by participating partners.

Partner participation and Rewards may be added, modified or withdrawn without prior notice.

Rewards are subject to availability. PML reserves the right to reject redemption requests that do not comply with these Terms and Conditions or otherwise at its sole discretion.

Once redeemed, Rewards cannot be exchanged, transferred or refunded unless otherwise permitted by PML.

Lost, expired or cancelled Rewards will not be replaced or refunded.

PML$ may be issued via promotions, service goodwill, gifts, and other campaigns designated by PML from time to time.

The availability, method of issuance, and the redemption value of PML$ will be communicated at the point of issuance.

Cancellations and Clawback. If a qualifying sale for PML$ issuance is cancelled or refunded (in whole or part), PML may at its discretion reverse or deduct an equivalent amount of PML$ from the Member’s account or invoice the Member for any redeemed value.

Unless otherwise stated in writing, 1 PML$ may be applied as a rebate of SGD 1 off the price of eligible goods and services at the point of redemption.

Not Legal Tender / No Cash‑out. Unless otherwise stated in writing, PML$ do not constitute legal tender, are non-transferable and non-exchangeable, cannot be redeemed for cash, and have no cash-out or monetary value.

PML$ may only be redeemed through approved channels designated by PML.

PML may determine or vary the conversion and redemption values and eligible use terms of PML$ by updating these Terms and Conditions from time to time.

PML$ validity periods may vary depending on the source of issuance.

PML$ will expire upon the earlier of the following:

the calendar day falling sixty (60) months from the date of issuance. For example, PML$ issued on 10 September 2025 will expire on 9 September 2030;

such other date communicated as the expiry date at the point of issuance (if any); or

the Member ceasing to own at least one (1) vehicle purchased from PML. For the avoidance of doubt, where a Member experiences any interruption or lapse in ownership, any PML$ that has expired or been forfeited shall not be reinstated notwithstanding any subsequent purchase of a vehicle from PML.

Where a Member holds PML$ with different expiry dates, PML$ with the earliest expiry date may be applied first during redemption.

Expired PML$: Upon expiry, any unused PML$ will be automatically forfeited and cannot be reinstated, extended, refunded, redeemed or exchanged for cash.

Notifications: PML may but shall not be obliged to send reminders for expiring PML$. It shall be the Member’s sole responsibility to monitor PML$ balances and expiry dates in the OneGo App.

PML$ may be redeemed for eligible goods and services on the OneGo App and/or at participating locations or channels designated by PML. Eligible uses and any exclusions will be displayed in the OneGo App and/or at the point of redemption or otherwise communicated by PML.

Split Payments: Members may combine PML$ with other available payment methods in a single transaction, subject to the merchant’s payment acceptance policies and system availability.

Cancellations and Reversals: Where a redemption transaction is cancelled or reversed, any reinstatement of PML$ shall be at the sole discretion of PML and subject to verification of such cancelled or reversed transactions in PML’s systems. Cash refunds will not be provided for any cancellations or reversals of PML$.

Pooling of PML$ across different Member accounts is not permitted.

Members can view up to twelve (12) months of PML$ redemption transaction history within the OneGo App. For records beyond twelve (12) months, Members may contact Customer Care. Availability of older records is not guaranteed and may be subject to processing time.

If there are any discrepancies relating to the quantum of PML$, please contact Customer Care with supporting details and documentation (e.g. date/time, location/service centre, registered mobile number/email address, transaction/receipt reference, and disputed amount).

Dispute Window: Any dispute relating to any transaction must be raised within thirty (30) days of the transaction date. Disputes made after this dispute window shall not be entertained.

Reinstatement of PML$: PML will conduct investigations into any reported discrepancies or disputes at its sole discretion. If, after investigation, a claim is found to be valid, the applicable PML$ will be reinstated where determined by PML to be feasible. Without prejudice to the foregoing, PML will not reinstate any PML$ lost due to a Member’s fraud, wilful misconduct or negligence, including but not limited to the loss or compromise of devices or account credentials.

PML reserves the right to suspend or terminate a Member's participation in the Programme if:

Fraudulent activity is detected;

False information is provided;

Programme misuse occurs

Membership criteria are no longer met;

Any breach of these Terms and Conditions occurs; or

PML determines at its sole discretion that such Member is no longer eligible to participate in the Programme.

Any unused Rewards PML$ may be forfeited upon termination of a Member’s membership or the Programme.

PML reserves the right to amend, suspend, or terminate the Programme and/or or these Terms and Conditions at any time by posting a notice and/or an updated version of these Terms and Conditions in the OneGo App and/or on PML’s official website. Continued participation in the Programme, redemption of Rewards and/or use of the PML$ constitutes acceptance of the updated Terms.

All modifications shall take effect immediately or from such other date specified by PML.

To the fullest extent permitted by law, PML shall not be liable to any Member or any third party for any loss, damage, cost, expense, claim or liability of any kind whatsoever, whether arising in contract, tort (including negligence) or otherwise, arising out of or in connection with the Programme, any Reward, any PML$, the OneGo App, or a Member's participation in or inability to participate in the Programme.

Without limiting the generality of the foregoing, PML shall not be liable for:

any loss, expiry, forfeiture, suspension, cancellation, non-issuance, non-accrual, reduction, clawback or redemption failure of any Tier status, Reward or PML$;

any interruption, unavailability, delay, defect, malfunction, error, omission or failure of the OneGo App, any website, system, platform, network, software, hardware or telecommunications service;

any act, omission, default, misconduct, negligence, fraud, service failure or breach by any third-party partner, merchant, supplier or service provider relating to or in connection with a Member's account, credentials, devices, Rewards or PML$;

any loss of profits, loss of revenue, loss of opportunity, loss of goodwill, loss of business, loss of anticipated savings, loss of data, or any indirect, incidental, special, punitive or consequential loss or damage, even if advised of the possibility of such loss or damage; and

any decision made by PML in relation to the Programme, including but not limited to any decision regarding eligibility, membership, Tier qualification, Tier upgrades or downgrades, issuance, accrual, forfeiture, suspension, cancellation, expiry, clawback or redemption of any Reward or PML$

All decisions, determinations, calculations and assessments made by PML in relation to the Programme shall be final, conclusive and binding, and PML shall not be obliged to provide any reasons for the foregoing.

Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable law.

PML shall collect, use, disclose and otherwise process the Member's personal data in accordance with PML’s privacy policy and the Personal Data Protection Act 2012. Such personal data may be processed for the purposes of administering and operating the Programme, including but not limited to determining Programme eligibility, allocating and administering Tiers, issuing and redeeming Rewards and PML$, responding to Member enquiries, communicating with Members regarding the Programme, and such other purposes reasonably related to the foregoing. By participating in the Programme, the Member consents under the Personal Data Protection Act 2012 to the collection and use of his/her personal data for the aforesaid purposes.

Each Member further agrees to be bound by the terms of PML’s privacy policy, as may be amended from time to time. A current version of the privacy policy can be found at https://www.pml-bmw.com.sg/site/privacy-policy.

By participating in the Programme, Members consent to receiving communications relating to the Programme and their membership, including but not limited to Tier status, Rewards, PML$, Programme updates, events and promotions. Any marketing communications will be sent in accordance with the Member’s applicable marketing preferences and applicable law.

These Terms & Conditions shall be governed by and construed in accordance with the laws of Singapore.

Any dispute, controversy or claim arising out of or in connection with the Programme or these Terms and Conditions, including any question regarding their existence, validity or termination, shall be subject to the exclusive jurisdiction of the courts of Singapore, and each Member irrevocably submits to such jurisdiction.